💼 About This Role

You'll handle dispute resolution and customer support for accommodation platform sellers and buyers at Coupang subsidiary. You'll manage CS operations and improve processes for seller and buyer experience. This role offers exposure to hospitality industry and e-commerce support systems.

🎯 What You'll Do

• Handle 2nd-line dispute mediation between sellers and customers
• Manage CS calls and online inquiries for accommodation products
• Process reservation and product management across sales channels
• Resolve seller and buyer issues and improve processes

📋 Requirements

• 5+ years of customer-facing experience
• Customer-centric communication skills
• Business etiquette in phone and email
• Problem-solving and proactive process improvement

✨ Nice to Have

• Experience in process planning for customer support
• Customer center or related industry experience
• Hospitality, travel, or e-commerce background

🎁 Benefits & Perks

• 🏖️ Hybrid work (home and office)
• 💰 Korean statutory benefits
• 📞 Cell phone allowance
• 🎓 Training opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Document screening· 1 week
2. 2Phone interview· 30 min
3. 3In-person/video interview· 1 hour
4. 4Final offer· 1 week