🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for IT and AVL support requests, triaging tickets and resolving issues. You'll model a customer-first support experience and create documentation to improve clarity and efficiency. You'll also assist with ordering equipment and project coordination.

🎯 What You'll Do

• Serve as first point of contact for IT and AVL requests
• Triage, prioritize, and route tickets with accuracy
• Resolve basic to intermediate issues and document thoroughly
• Assist with ordering technology and equipment

📋 Requirements

• Strong customer service mindset
• Excellent attention to detail
• Ability to manage multiple priorities
• Strong technical aptitude to learn new systems

✨ Nice to Have

• Experience with ticket triaging
• Documentation creation skills

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision coverage
• 💰 Retirement plan contribution and employer match
• 🏖️ Generous and immediate paid time-off
• 📅 Quarterly professional and spiritual development days
• 👗 Casual dress

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Team Interview· 1 hour

🚩 Heads Up

• Requires LCBC partnership within 60 days, which may limit candidate pool