💼 About This Role

You'll join a 24/7/365 support team assisting healthcare professionals with clinical communication and scheduling software. You'll field inquiries via phone, chat, and portal, troubleshoot message delivery and connectivity issues, and help configure applications to meet workflow needs. This role offers the chance to work at a KLAS award-winning health IT company with a strong focus on innovation.

🎯 What You'll Do

• Field incoming client communications via phone, chat, and online portal
• Train end users on PerfectServe phone, mobile, and web applications
• Troubleshoot message delivery and content issues to identify root causes
• Consult, design, configure, and deploy custom applications for workflow needs
• Collaborate with internal teams on escalated technical issues

📋 Requirements

• Strong technical aptitude and troubleshooting skills
• Excellent written and verbal communication skills
• Ability to work evenings, overnights, weekends, and holidays
• Access to high-speed internet and ability to start June 8, 2026

✨ Nice to Have

• Experience with healthcare IT or clinical communication systems
• Familiarity with mobile and web interface support
• Customer service experience in a fast-paced environment

🎁 Benefits & Perks

• 🏖️ Comprehensive benefits effective from first day
• 💰 $19/hour pay rate
• 📚 Training and onboarding provided
• 🕒 24/7 shift flexibility with night shift opportunities

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· N/A

🚩 Heads Up

• Requires camera on during meetings
• Multiple schedule constraints including weekends and holidays