💼 About This Role

You'll serve as a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products. Your core impact will be building strategic relationships and driving client retention. This role offers the chance to work with cutting-edge cloud and AI technologies at a market-leading company.

🎯 What You'll Do

• Resolve complex technical issues for key accounts
• Build strong, collaborative client relationships
• Deliver impactful presentations on client achievements
• Train clients to maximize product usage

📋 Requirements

• Bachelor's degree in Computer Science or related field
• 5 years of experience in technical or service role
• Proficiency in technical problem-solving and troubleshooting
• Excellent customer service and communication skills

✨ Nice to Have

• Experience in Telecom or Connectivity
• Knowledge of programming integrations
• Understanding of software/systems/applications

🎁 Benefits & Perks

• 🌍 Hybrid work model (2 days office, 3 remote)
• 🚀 Career growth opportunities in a global company
• 💡 Innovation culture with AI and cloud technologies
• 🤝 Collaborative environment with top talent

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min