🛠 Tech Stack

💼 About This Role

You'll provide 24/7/365 help desk support for Air Force systems at Gunter AFB. You'll troubleshoot and document technical issues in Remedy Ticket Management System. This role supports critical missions with a high-ops tempo.

🎯 What You'll Do

• Provide help desk support via phone/email for supported applications.
• Troubleshoot and diagnose customer technical issues using available resources.
• Document and cradle-to-grave manage tickets in Remedy system.
• Escalate unresolved issues with detailed customer information.

📋 Requirements

• At least 1 year of related experience.
• Experience in technical support for network, desktop, or systems hardware/software.
• U.S. Citizen able to obtain and maintain Secret-level clearance.
• Willing to work overtime, holidays, and weekends as needed.

✨ Nice to Have

• Associate degree or equivalent combination of education/certifications.
• IAT Level II Certification.
• Experience with MRO, BESPIN, CMOS, LOGMOD, IMDS, or Air Force Portal.

🚩 Heads Up

• Role requires Secret clearance but only listed as required, not preferred.
• High-ops tempo with 24/7/365 shifts may lead to burnout.
• Salary not provided and estimated low for the required clearance.