💼 About This Role

You'll lead all service operations at a Carvana dealership, overseeing a team of up to 40 to achieve revenue and customer satisfaction targets. Your core impact is driving operational excellence and continuous improvement through lean principles. This role offers a chance to shape the service experience at one of the fastest-growing automotive companies.

🎯 What You'll Do

• Lead service operations to achieve revenue, profit, and customer satisfaction targets.
• Oversee daily performance reviews and implement action plans for KPIs.
• Manage facility maintenance, vendor relationships, and safety compliance.
• Partner with Parts Manager to improve workflow and reduce cycle times.

📋 Requirements

• 5 years of management experience in automotive or lean manufacturing.
• Valid driver's license with clean driving record.
• Proven track record of leading and developing associates.
• Knowledge of lean manufacturing principles; Toyota Production System a plus.

✨ Nice to Have

• Understanding of OEM warranty policies and recall processes.
• Experience with Kaizen or continuous improvement initiatives.
• Proficient computer skills and data analysis ability.

🎁 Benefits & Perks

• 🏥 Medical, Dental, and Vision benefits
• 💰 401K with company match
• 🎓 Student loan payments and vehicle discounts
• 🐾 Pet benefits
• 🧘 Wellness program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3On-site Interview· 2 hours