15h ago

Station Agent/ Guest Experience Agent

Berlin, Germany

$31k-$42k / year

full-time

๐Ÿ’ผ About This Role

You'll be the face of our FINN Station in Berlin, ensuring a seamless vehicle handover and return experience. You'll collaborate with Operations, Customer Experience, and Logistics to constantly improve the guest journey.

๐ŸŽฏ What You'll Do

  • Deliver a warm and professional guest experience from greeting to farewell.
  • Guide customers through vehicle handover and return processes.
  • Coordinate deliveries, vehicles, and daily schedules.
  • Solve on-site problems quickly and pragmatically.
  • Contribute observations to improve station operations.

๐Ÿ“‹ Requirements

  • Experience in a service-oriented environment (e.g., hotel, restaurant, airline, rental car).
  • Friendly, communicative, and calm under pressure.
  • Driver's license Class B required.
  • Fluent German (C2) and good English (B2).

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Growth potential in a fast-paced startup.
  • ๐Ÿ’ถ Competitive salary, MacBook, fitness subsidy, bike-leasing, and FINN Auto.
  • ๐Ÿ“š Annual training budget of โ‚ฌ1,500 for professional development.
  • ๐Ÿค Hands-on team culture with short decision paths.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter phone screenยท 30 min
  2. 2On-site interviewยท 60 min
  3. 3Offerยท 1 day
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