15h ago
Station Agent/ Guest Experience Agent
Berlin, Germany
$31k-$42k / year
full-time
๐ผ About This Role
You'll be the face of our FINN Station in Berlin, ensuring a seamless vehicle handover and return experience. You'll collaborate with Operations, Customer Experience, and Logistics to constantly improve the guest journey.
๐ฏ What You'll Do
- Deliver a warm and professional guest experience from greeting to farewell.
- Guide customers through vehicle handover and return processes.
- Coordinate deliveries, vehicles, and daily schedules.
- Solve on-site problems quickly and pragmatically.
- Contribute observations to improve station operations.
๐ Requirements
- Experience in a service-oriented environment (e.g., hotel, restaurant, airline, rental car).
- Friendly, communicative, and calm under pressure.
- Driver's license Class B required.
- Fluent German (C2) and good English (B2).
๐ Benefits & Perks
- ๐ Growth potential in a fast-paced startup.
- ๐ถ Competitive salary, MacBook, fitness subsidy, bike-leasing, and FINN Auto.
- ๐ Annual training budget of โฌ1,500 for professional development.
- ๐ค Hands-on team culture with short decision paths.
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter phone screenยท 30 min
- 2On-site interviewยท 60 min
- 3Offerยท 1 day
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