1d ago

Customer Education Consultant

Arizona

$84k-$103k / year

full-timesenior Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll design and deliver engaging training experiences tailored to diverse client needs, collaborating with stakeholders to enhance learning. Your work will empower customers to unlock product potential and drive success. This role offers flexible remote work and opportunities for professional growth.

๐ŸŽฏ What You'll Do

  • Lead development of customized training plans for individual accounts.
  • Facilitate engaging virtual and onsite instructor-led training sessions.
  • Conduct discovery sessions to understand customer goals and challenges.
  • Manage instructional design projects from conception to delivery.

๐Ÿ“‹ Requirements

  • 5+ years of experience in instructional design in a SaaS environment.
  • Proven facilitation skills in virtual and classroom settings.
  • Strong understanding of adult learning principles and instructional design models.
  • Proficiency with eLearning and content authoring tools (e.g., Articulate 360, Captivate).

โœจ Nice to Have

  • Experience with Train-the-Trainer programs.
  • Familiarity with customer education platforms.

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Paid time off and sick leave
  • ๐Ÿฉบ Comprehensive health, optical, dental, and pharmacy plans
  • ๐Ÿ’ฐ 401k contribution plan
  • ๐Ÿ“ˆ Professional growth opportunities
  • ๐Ÿ›ก๏ธ Short and long term disability coverage

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical/portfolio presentationยท 60 min

๐Ÿšฉ Heads Up

  • Willingness to travel up to 40% for onsite training.
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