🛠 Tech Stack

💼 About This Role

You'll manage inbound call processing for a customer contact operations function. You'll lead a team in a 24x7 call center reporting status to customers and sponsors.

🎯 What You'll Do

• Manage a customer contact operations function focused on inbound call processing
• Promote continuous improvement through operational interactions and assessments
• Report status to customers and sponsors
• Lead staff management, development, motivation, and counseling

📋 Requirements

• Five years progressive customer service experience as a call center supervisor
• Management experience in a 24x7 call center preferred
• SPOK and Avaya platform experience preferred
• On-site work at Bethesda, MD

✨ Nice to Have

• Experience in the medical industry
• Public Trust clearance eligibility

🎁 Benefits & Perks

• 🏖️ PTO
• 💼 401k
• 🏥 Health insurance

🚩 Heads Up

• Requirement lists 'SPOK and Avaya' only as preferred but mentions experience with them
• Job title 'Lead Operator' but experience level more aligned with supervisor
• Mentions 'Proposal' commitment which may indicate uncertain start