🛠 Tech Stack

💼 About This Role

You'll lead the integration of Five9 contact center services with Google GECX, shaping the strategy for AI agents that autonomously execute complex multi-step actions. You'll drive innovation at the intersection of user experience, digital channels, and artificial intelligence. This role offers the chance to position Five9 as the undisputed leader in intelligent customer experience.

🎯 What You'll Do

• Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX
• Own the product roadmap, balancing innovation with customer needs and technical feasibility
• Define detailed product requirements for integration across core apps, UX, and digital channels
• Lead cross-functional teams to translate strategy into innovative AI agent capabilities

📋 Requirements

• 8+ years of experience in B2B SaaS product management focusing on AI/ML-powered products
• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven track record of launching and scaling Applied AI products from conception through growth
• Experience leading through influence in matrixed, global organizations with distributed teams

✨ Nice to Have

• Deep domain expertise in Applied AI and autonomous agents
• Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns
• Experience with AI agent orchestration frameworks and platforms

🎁 Benefits & Perks

• 🏖️ Remote work flexibility for candidates outside 50 miles of San Ramon
• 💡 Innovation-driven culture with focus on AI and customer experience
• 🌍 Global team collaboration across United States, Portugal, and India

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3On-site Interview· 4 hours
4. 4Offer· 1 week