Description

You will oversee Connecteam's Large business and Enterprise customers, ensuring their sustained success by developing customer success plans, consulting to solve problems, analyzing data for progress tracking, and collaborating with internal teams to resolve escalated issues. Your goal is to boost adoption and deliver unparalleled value from the Connecteam investment.

Requirements

• 2+ years experience in B2B SaaS
• Customer-facing experience
• Superb written and verbal communication skills
• Experience helping customers deploy and see product value
• Experience building relationships with senior business stakeholders

Responsibilities

• Develop and execute customer success plans based on desired business outcomes
• Ensure customers obtain maximum value and use their licenses
• Consult with customers to solve problems and achieve goals
• Analyze data to track progress and identify improvements
• Collaborate with other departments to ensure customer success and resolve escalations