💼 About This Role

You'll serve as a liaison between plan members, providers, and health insurance companies to resolve member claim inquiries. You'll handle all communication, paperwork, and negotiations to ensure a quality member experience. This role offers the opportunity to directly impact members' financial outcomes while working in a fully remote environment.

🎯 What You'll Do

• Provide timely customer service for health care claims inquiries
• Organize health insurance paperwork and medical documentation
• Communicate status updates to patients throughout the claims process
• Negotiate with providers on plan member balances and appeal denials

📋 Requirements

• 1 year experience in customer service roles
• 3 years of revenue cycle or carrier experience
• Prior work experience in a claims support and health insurance role
• Ability to take meticulous notes and document actions taken

✨ Nice to Have

• College degree preferred
• Medical billing/coding certification (CPC) beneficial

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 🏥 Health insurance coverage
• 💰 Competitive compensation
• 📈 Opportunities for growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Final Interview· 60 min