💼 About This Role

You'll support small merchants as part of Teya's Customer Operations Team in Budapest, assisting them via phone, email, and chat. Your goal is to exceed customer expectations and ensure they feel valued. You'll also provide feedback that drives product improvements.

🎯 What You'll Do

• Assist merchants via phone, email, and online chat
• Educate customers about Teya's products and services
• Collect and relay customer feedback to internal teams
• Resolve customer requests and issues promptly

📋 Requirements

• Fluent in Hungarian and English
• Strong communication skills
• Customer-focused mindset
• Eagerness to learn and improve

✨ Nice to Have

• Previous experience in a similar role
• Spontaneous problem-solving ability

🎁 Benefits & Perks

• 🏖️ Team events & activities in and outside the office
• 🏋️ AYCM Sporting Pass with access to hundreds of sport facilities
• 🍴 Meal Voucher
• 🚌 Monthly Travel Pass
• 🏥 Health Insurance

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min