💼 About This Role

You'll join the Starlink Customer Support team as the face of Starlink to our customers, ensuring an exceptional overall experience. You'll triage, troubleshoot, and resolve customer issues, analyze trends, and design simple, effective support interventions to improve the customer journey.

🎯 What You'll Do

• Triage and resolve customer issues across digital and voice channels
• Provide technical support using hardware, software, and network expertise
• Surface product, process, and training issues via quantitative and qualitative methods
• Create and maintain internal knowledge base and help center collateral

📋 Requirements

• High school diploma or equivalency certificate
• 1+ years in a front-line customer support role
• Fluent in English and Korean

✨ Nice to Have

• Excellent problem-solving and sleuthing skills
• Excellent empathy and active listening
• Experience in training, analytics, or content management

🎁 Benefits & Perks

• 🏖️ Paid vacation: 3 weeks per year plus 10+ paid holidays
• 🏥 Medical, vision, and dental coverage
• 💰 401(k) retirement plan with company stock options
• 🚌 Company shuttles from select Seattle locations to Redmond office
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week