6h ago
Customer Experience Specialist - English & Mandarin
Foshan, China
full-timetravel
Description
You will deliver excellent customer service to Agoda's guests and partners via phone, email, and messaging. You'll handle inquiries across multiple products (hotels, flights, activities) and contribute to improving customer service through experiments and feedback.
Requirements
- English and Mandarin fluency
- Strong customer service skills
- Ability to handle high volume inquiries
- Collaborative mindset
Responsibilities
- Deliver excellent customer service via phone, email, and messaging
- Support customers across multiple Agoda products
- Handle high volume of inquiries professionally
- Contribute to business strategies by improving self-service initiatives
- Participate in product experiments and provide feedback
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