Tech Stack

Description

You will handle customer inquiries via multiple systems, resolve complaints, retain at-risk customers, and meet contact center metrics for health, wellness, beauty, and pet brands.

Requirements

• High school diploma or GED
• 1-2 years in customer service role
• Proficiency with Windows, Google Suite, and Microsoft Office
• Working knowledge of call center systems preferred

Responsibilities

• Resolve customer inquiries efficiently using multiple systems
• Address complaints and offer suitable solutions for swift resolution
• Engage customers to reconsider cancellation and highlight benefits
• Document customer requests and maintain accurate account records
• Meet contact center performance metrics for quality service