Description

As a Senior Customer Success Manager, you'll own a portfolio of key EMEA merchants, helping them grow through consultative guidance and platform adoption. You'll drive renewals, advocate for merchant needs internally, and deliver business reviews to ensure long-term success.

Requirements

• 3-5+ years managing enterprise SaaS accounts in a fast-paced technology company
• Experience offering consultative, white-glove support to accounts
• Experience managing accounts within e-commerce
• Excellent relationship management, communication, and negotiating skills
• Proficiency with MS Excel and CSV

Responsibilities

• Develop relationships with key stakeholders and provide consultative strategy to aid merchant growth
• Own contract renewals and ensure merchants perceive platform value ahead of renewals
• Drive adoption of new Recharge features to innovate customer experiences
• Advise merchants on usage, best practices, and guide utilization of unused features
• Act as internal advocate for merchants by collaborating cross-functionally to voice critical business needs