💼 About This Role

You'll lead Asana's APAC Customer Success organization, driving the shift to an AI-powered model. You'll define multi-year strategy, own regional P&L, and champion the Agentic Enterprise mindset with C-suite executives. This role is based in Sydney with a hybrid schedule.

🎯 What You'll Do

• Define and execute multi-year CS strategy for APAC.
• Own regional P&L for Customer Success, driving NRR and GRR.
• Champion Agentic Enterprise mindset with C-suite executives.
• Lead and mentor a high-performing CS team.
• Forge cross-functional partnerships with Sales, Marketing, Product.

📋 Requirements

• 5+ years of Customer Success or client-facing leadership in SaaS.
• Deep knowledge of APAC market landscape and cultures.
• Advanced understanding of Agentic AI and its business application.
• Proven track record managing large-scale regional organizations.

✨ Nice to Have

• Experience with AI tools and emerging technologies.
• Change management experience in matrixed organizations.

🎁 Benefits & Perks

• 🧠 Mental health, wellness, and fitness benefits
• 🎓 Career coaching and support
• 👶 Inclusive family-building benefits
• 💰 Long-term savings or retirement plans
• 🍽️ In-office culinary options tailored to dietary preferences

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 60 min