🛠 Tech Stack

💼 About This Role

You'll join Workato's Customer Engineering team as the highest technical escalation layer, owning complex customer issues from root cause to code-level fixes. You'll drive AI-powered improvements across support workflows and reduce mean time to resolution. This role blends deep engineering skills with cross-functional communication, acting as a trusted technical expert across teams.

🎯 What You'll Do

• Own complex technical escalations from Success and Support teams end-to-end.
• Identify root causes using systematic troubleshooting and deep access to R&D tooling.
• Leverage AI tools to accelerate root cause identification and reduce MTTR.
• Build and maintain internal diagnostic tools and AI-assisted tooling.
• Communicate root cause analyses and resolution timelines to customer-facing teams.

📋 Requirements

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years of hands-on software engineering experience.
• Strong proficiency in Ruby.
• Experience with relational databases like PostgreSQL.

✨ Nice to Have

• Experience building internal tooling or developer productivity infrastructure.
• Hands-on experience applying AI or LLM technologies to engineering workflows.
• Proficiency in Go, Python, or Java.

🎁 Benefits & Perks

• 🏖️ Flexible trust-oriented culture
• 💻 Remote work environment
• 🏥 Health benefits
• 📈 Growth opportunities
• 🎉 Dynamic work environment