Description

You will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations at Airbnb, leading programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. You'll translate operational needs into product and policy requirements, lead cross-functional project teams, and champion continuous improvement to protect Airbnb's community and strengthen trust across the platform.

Requirements

• Bachelor's or Master's degree in Engineering, Science, or related field (Engineering preferred)
• 10+ years experience in front- or back-office operations
• 6+ years in process improvement, transformation, or strategic program delivery
• Demonstrated success driving continuous improvement and operational optimization in complex global organizations
• Strong data-driven problem-solving skills with experience defining and measuring KPIs
• Experience implementing quality assurance frameworks and process governance
• Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment
• Strong organizational, project management, and stakeholder communication skills
• Ability to manage multiple priorities and deliver results in fast-paced environments

Responsibilities

• Translate operational needs into product, policy, and system requirements
• Drive strategic alignment across cross-functional stakeholders
• Identify opportunities for process improvement and innovation
• Act as subject matter expert on workflows, tools, and processes
• Lead cross-functional project teams to deliver initiatives on time and within budget
• Champion continuous improvement using Lean and Agile principles
• Define and track KPIs across functional domains
• Promote a data-driven culture
• Collaborate closely with PSO peers