🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto's core products. You'll guide customers through product features, provide proactive education, and advocate for customers to influence product decisions. This role offers a chance to work with a market-leading payroll and benefits platform serving 500,000+ small businesses.

🎯 What You'll Do

• Build trust via inbound and outbound communications
• Serve as dedicated advisor for payroll and benefits inquiries
• Proactively engage customers to understand business needs
• Address churn risks with strategic retention solutions
• Collaborate cross-functionally to resolve customer friction points

📋 Requirements

• 6+ years of customer experience
• 1+ years in payroll
• 2+ years in account management
• Proficiency with Salesforce, Zoom, Google Suite, Chili Piper

✨ Nice to Have

• Experience with AI-assisted tools
• Demonstrated AI fluency in customer-facing roles

🎁 Benefits & Perks

• 💰 Competitive base pay
• 🏥 Health insurance
• 📈 Equity (RSUs)
• 🏖️ Flexible hybrid work
• 📚 AI tool training and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min