Description

You will own the end-to-end renewal lifecycle for enterprise and mid-market clients, driving retention, expansion, and long-term partnerships by identifying upsell and cross-sell opportunities and collaborating cross-functionally.

Requirements

• Minimum 5 years of account sales experience in a SaaS environment
• Proven success managing renewals and expanding client accounts across SMB to Fortune 500
• Experience developing relationships with large, complex accounts
• Expertise in forecasting renewals and recurring revenue pipelines
• Strong executive presence, communication skills, and cross-functional collaboration

Responsibilities

• Own renewals, expansions, user licenses, product add-ons, services, and recurring support programs
• Maintain high client retention and ensure on-time renewals
• Meet or exceed core metrics including forecast accuracy, GRR, NRR, upsell, churn, and contraction
• Drive account growth by identifying cross-sell and upsell opportunities
• Proactively identify risk and opportunity and develop strategies