4h ago

User Success Manager

Ho Chi Minh

$35k-$45k / yearest.

full-timemidFashion Technology

💼 About This Role

You'll lead user success for CLO's subscription business in Southeast Asia. You'll drive growth by analyzing user data and improving service processes. This role offers the chance to shape the future of 3D fashion.

🎯 What You'll Do

  • Manage user inquiries, support, and website operations daily.
  • Analyze user activity on clo3d.com and social media channels.
  • Improve service processes to enhance customer experience.
  • Plan and execute online/offline events with the marketing team.

📋 Requirements

  • 2+ years of experience in business development, operations, marketing, or user research.
  • Agile work ethic comfortable with trials and errors.
  • Native Vietnamese and strong English communication skills.
  • Project planning and management skills.

✨ Nice to Have

  • Knowledge of 2D/3D CAD or B2C SaaS business.
  • Academic studies in Statistics, Business Administration, or IT.
  • Proficiency in other Southeast Asian languages.

🎁 Benefits & Perks

  • 🌍 Global Team Collaboration
  • 🚀 Start-up Environment
  • 💡 Innovation in Fashion Tech

📨 Hiring Process

[email protected]

🚩 Heads Up

  • Requires Vietnamese citizenship
  • Mentions agile but lists many responsibilities
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