Tech Stack

Description

You will drive product adoption, engagement, and retention for a portfolio of customers, building strong relationships and helping define their long-term accessibility roadmap. Your work ensures customers see ongoing value from Level Access's software and services, supporting retention and growth.

Requirements

• 5+ years in Customer Success or Account Management in SaaS
• Metrics-driven with ability to prioritize across large customer portfolio
• Proven ability to build relationships with diverse stakeholders up to executive level
• Experience with CRM systems like Gainsight or Salesforce
• Knowledge of digital accessibility regulations (Section 508, ADA) preferred

Responsibilities

• Build trusted advisor relationships with customer stakeholders
• Drive product adoption and engagement to ensure high satisfaction and retention
• Partner with Account Managers to meet renewal and retention targets
• Advocate for customers by translating feedback into product improvements
• Conduct Business Reviews and monitor progress toward accessibility goals