💼 About This Role

You'll resolve complex customer escalations from leadership, regulatory inquiries, and social media at a mission-driven fintech company. Your work directly protects trust and the Robinhood brand.

🎯 What You'll Do

• Resolve customer escalations across support channels
• Investigate and resolve complex issues from leadership and regulatory bodies
• Partner with Compliance, Legal, and senior leadership on case summaries
• Conduct root cause analysis to improve customer experiences

📋 Requirements

• FINRA Series 7 and 63 licenses required
• 2+ years of customer support in financial services
• FINRA Series 24 (or 9/10) required or obtained within 120 days
• Experience managing highly escalated or sensitive customer situations

✨ Nice to Have

• Strong analytical and investigative skills
• Exceptional written and verbal communication skills
• Ability to adapt to changing priorities

🎁 Benefits & Perks

• 📈 Performance-driven compensation with bonuses and equity
• 🏥 100% paid health insurance for employees, 90% for dependents
• 💳 Lifestyle wallet for wellness and learning
• 👶 Fertility benefits and mental health support
• 🏢 Exceptional office experience with catered meals

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min