Description

You will deliver exceptional, personalized shopping experiences in a warm, welcoming environment, guiding customers to discover fine jewelry that resonates with them. You'll drive key metrics like sales and customer satisfaction while upholding Mejuri's brand standards.

Requirements

• Ability to connect authentically with customers
• Strong verbal communication and active listening
• Ability to learn product knowledge and style customers
• Critical thinking and problem-solving skills
• Ability to meet KPIs including SPH, conversion, NPS, AOV, UPT

Responsibilities

• Lead customer experience through Mejuri's Steps of Selling
• Provide services like piercing and engraving
• Drive KPIs: OPH, SPH, NPS (85%)
• Support order fulfillment and maintain storage organization
• Uphold visual merchandising and fixture standards