🛠 Tech Stack

💼 About This Role

You'll deliver exceptional customer support via phone and email, serving as the first point of contact for technical and non-technical inquiries. You'll investigate outage alerts and proactively communicate with customers, ensuring timely resolutions and consistent updates. This role offers shifts between 7AM and 7PM in a hybrid NYC environment.

🎯 What You'll Do

• Deliver support via phone and email, ensuring prompt responses.
• Serve as first point of contact for technical inquiries and troubleshooting.
• Address non-technical issues like account changes and billing.
• Investigate outage alerts and send proactive customer notifications.

📋 Requirements

• 1-3 years of direct customer-facing experience.
• Outstanding communication skills written and verbal.
• Intermediate technical acumen to troubleshoot connectivity issues.
• Familiarity with helpdesk tools like Zendesk, Asana, or Salesforce.

✨ Nice to Have

• Prior B2B support experience.
• CompTIA A+ certification or equivalent.
• Helpdesk experience in service provider industry.

🎁 Benefits & Perks

• 🏖️ Competitive PTO
• 🏥 Company-sponsored Medical, Dental, Vision
• 💰 Company-sponsored 401(k)
• 🚇 Commuter & Wellness Reimbursement

🚩 Heads Up

• Visa sponsorship not available