3h ago

Customer Success Manager

Mexico

$60k-$90k / yearest.

full-time Hybridtelecom

💼 About This Role

You'll oversee relationships with key customers for OXIO's telecom-as-a-service platform. You'll develop strategies to increase service penetration and ensure long-term success. This role offers the chance to work with a rapidly growing startup in a diverse and inclusive team.

🎯 What You'll Do

  • Promote OXIO services in assigned client portfolio
  • Develop strategies to increase service penetration
  • Establish and manage client SIM forecasts
  • Plan and execute Quarterly Business Reviews

📋 Requirements

  • Experience as key account manager in Telecom or SaaS
  • Sales experience providing solutions based on needs
  • Fluency in Spanish and English
  • BSc/BA in Business Administration or related field

✨ Nice to Have

  • Experience leading customer experience transformation
  • Experience building positive relationships and influencing
  • Ability to forecast based on historical data

🎁 Benefits & Perks

  • 💰 Competitive salary and stock option incentive
  • 🏥 Company paid healthcare
  • 🏖️ Flexible work arrangements
  • 🍕 Company sponsored team-lunches and retreats
  • 🌍 International organization with cross-border work
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