💼 About This Role

You'll join the Service Operations team to handle customer inquiries in English and French, monitor live trips, and coordinate logistics for smooth operations. Your core impact will be ensuring exceptional service and resolving disruptions during shifts. This role offers growth in a fast-paced, remote-first company transforming the group transportation market.

🎯 What You'll Do

• Provide inbound call support in English and French
• Respond to customer inquiries via email promptly
• Conduct outbound calls to resolve requests
• Monitor live trips and address disruptions

📋 Requirements

• Fluent in both English and French
• 1-2 years of customer service or logistics coordination experience
• Excellent verbal and written communication skills
• Ability to remain calm and professional in fast-paced situations

✨ Nice to Have

• Experience in transportation, hospitality, or similar industries
• Familiarity with Department of Transportation (DOT) regulations

🎁 Benefits & Perks

• 💰 $26.50/hour (annualized $55,120)
• 🏠 Remote-first work model
• 🏥 100% premium coverage for medical, dental, and vision
• 🌴 15 PTO days
• 💪 Mental health support and gym discounts

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Video call with Talent Acquisition· 30 min
2. 2Video call with Hiring Manager· 45 min
3. 3Final video call with Senior Manager· 45 min