🛠 Tech Stack

💼 About This Role

You'll drive growth and retention for a product people love, helping Fortune 500 companies and individuals alike. You'll partner with customers to build AI-powered workflows that solve their specific problems. As an early member of the team, you'll help define and scale Customer Success at Notion.

🎯 What You'll Do

• Own post-sale customer lifecycle including onboarding, AI adoption, and renewal
• Develop success plans to help customers achieve desired objectives
• Lead AI workshops to build and deploy workflows
• Conduct business reviews with senior stakeholders

📋 Requirements

• 5+ years of experience in Customer Success or Account Management
• Experience driving end-to-end customer journey from adoption to renewal
• Strong discovery skills to uncover customer challenges
• Ability to articulate value to senior audiences

✨ Nice to Have

• Experience using Notion at a past or current company
• Experience with technical product and multiple commercial models
• Been a first or early hire at a fast-growing startup

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote-friendly culture with in-person anchor days
• 📈 Equity
• 🏥 Health insurance
• 📚 Learning and development budget