🛠 Tech Stack

💼 About This Role

You'll drive the strategy and deployment of AI and automation initiatives across global CX operations. You'll lead operational efficiency improvements and reduce manual processes during a critical growth phase. This high-impact role enables scaling while maintaining a raving fan customer experience.

🎯 What You'll Do

• Define and manage the CX automations roadmap
• Lead deployment of AI-powered support solutions
• Design workflows to reduce manual workload
• Partner cross-functionally for tool adoption

📋 Requirements

• 5+ years in operations leadership or automation
• Proven track record in SaaS CX or Support
• Experience implementing AI or automation projects
• Knowledge of AI tools and operational systems

✨ Nice to Have

• Experience with digital transformation
• Familiarity with Totango, Salesforce, Hubspot
• Background in high-growth environment

🎁 Benefits & Perks

• 🩺 Health First: Medical, Dental, Vision, Life Insurance
• 📍 Remote work from anywhere in the US
• 📆 Flexibility: Open PTO and sick days
• 🚀 Growth: Ground floor opportunity in fast-growing company
• 🤗 Diverse, inclusive culture