💼 About This Role

You'll join a dynamic operations team at Octopus Energy, helping customers via phone and email to resolve their doubts. Your core impact is owning customer issues end-to-end with full autonomy. This remote role offers flexible scheduling and a mission-driven culture.

🎯 What You'll Do

• Resolve customer inquiries over phone and email
• Own customer issues from start to finish
• Handle any energy-related questions that arise
• Learn continuously and adapt to new challenges

📋 Requirements

• 1 year of customer service experience
• Customer-centric mindset with patience and empathy
• Ability to thrive in a dynamic environment

✨ Nice to Have

• English language skills
• Energy sector knowledge

🎁 Benefits & Perks

• 📍 Full remote work
• 💰 Share options in Octopus Energy
• 🏥 Flexible remuneration (meals, transport, childcare, health insurance)
• 🚘 Support for electric vehicle purchase
• 🎓 Product training and professional development

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 24 hours