2h ago
IT Support Analyst
Houston, Texas, United States
full-timemiddental healthcare
Tech Stack
Description
You will provide frontline technical support to dental offices and corporate teams, ensuring timely resolution of hardware, software, network, and application issues. You'll play a key part in minimizing downtime and enabling efficient, technology-driven dental practice management.
Requirements
- Associate or Bachelor's in IT or related field preferred
- 2+ years of IT support experience, preferably in healthcare/dental
- Familiarity with dental practice technologies (e.g., Dentrix, Eaglesoft) is a plus
- Working knowledge of Windows, Office 365, networking, and remote support tools
- Excellent troubleshooting, analytical, and customer service skills
Responsibilities
- Provide Tier 1 and Tier 2 support via phone, email, or ticketing systems
- Troubleshoot workstations, printers, VoIP, networks, and practice management systems
- Log, track, and resolve incidents using ITSM tools
- Support onboarding of new employees with access and equipment
- Maintain knowledge base articles and training documentation
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