2h ago

IT Support Analyst

Houston, Texas, United States
full-timemiddental healthcare

Tech Stack

Description

You will provide frontline technical support to dental offices and corporate teams, ensuring timely resolution of hardware, software, network, and application issues. You'll play a key part in minimizing downtime and enabling efficient, technology-driven dental practice management.

Requirements

  • Associate or Bachelor's in IT or related field preferred
  • 2+ years of IT support experience, preferably in healthcare/dental
  • Familiarity with dental practice technologies (e.g., Dentrix, Eaglesoft) is a plus
  • Working knowledge of Windows, Office 365, networking, and remote support tools
  • Excellent troubleshooting, analytical, and customer service skills

Responsibilities

  • Provide Tier 1 and Tier 2 support via phone, email, or ticketing systems
  • Troubleshoot workstations, printers, VoIP, networks, and practice management systems
  • Log, track, and resolve incidents using ITSM tools
  • Support onboarding of new employees with access and equipment
  • Maintain knowledge base articles and training documentation
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