Tech Stack

Description

You'll own the entire post-purchase journey—from voucher delivery to redemption and repeat engagement, using data, experiments, and AI to reduce friction and drive growth. Your work will focus on optimizing for repeat engagement, redemption success, and commercial sustainability while ensuring the journey feels like one cohesive system across web and mobile.

Requirements

• 6+ years in Product Management (consumer tech, marketplace, or e-commerce)
• Proven track record improving retention, monetization, or trust metrics
• Solid hands-on experience with A/B testing, funnel optimization, and cohort analysis
• You've shipped AI or automation features into production
• Strong grasp of revenue, margin, and LTV economics
• You thrive in ambiguity but stay structured and disciplined in how you prioritize
• High ownership. Clear communication. Bias toward shipping and measuring impact

Responsibilities

• Own the post-purchase customer journey end-to-end—optimizing for repeat engagement, redemption success, and commercial sustainability
• Define, track, and move the metrics that matter: repeat purchase rate, LTV, redemption success, refund cost, gifting activation, and time-to-next-buy
• Use data and behavior signals—not hunches—to spot and fix friction
• Design and ship A/B tests with clear hypotheses and success thresholds
• Own instrumentation quality. Ensure tracking works before you ship
• Build and validate AI-driven features that improve redemption clarity, reduce refunds, personalize comms, and rebuild trust
• Ship scalable improvements—not one-off patches
• Keep web and mobile aligned. The journey should feel like one system, not two