🛠 Tech Stack

💼 About This Role

You'll provide support for implementation, troubleshooting, and maintenance of IT systems for a government contract. Your core impact will be managing daily operations of client/server/storage/network devices and ensuring system security compliance. This role requires TS/SCI clearance with polygraphs.

🎯 What You'll Do

• Manage IT system infrastructure and daily operations
• Provide Tier 1-3 problem identification, diagnosis, and resolution
• Configure and manage UNIX, Linux, and Windows operating systems
• Implement IAVA security patches and maintain compliance

📋 Requirements

• TS/SCI with both polygraphs required
• 8 years of experience with Service Management (ITSM)
• ITIL 4 platform certification required
• Experience with Active Directory, Identity Management, SCCM, DNS, Group Policy

✨ Nice to Have

• Experience with Privileged Account Management (PAM) Services
• Understanding of mission islands, Trusted Thin Client, and enhanced VDI

🚩 Heads Up

• Requires TS/SCI with both polygraphs, which may be hard to obtain
• Combines Tier 1 help desk with expert-level engineering responsibilities
• Overlapping requirement for ITIL 4 certification with 8 years ITSM experience