💼 About This Role

You'll serve as a key connection between users and product teams, resolving customer issues and contributing feedback for product improvement. This freelance role offers flexibility and international collaboration in a remote-first environment.

🎯 What You'll Do

• Respond promptly to customer inquiries via support platforms
• Assist users with product features and troubleshooting
• Document product bugs to support continuous improvement
• Maintain accurate internal records of interactions

📋 Requirements

• 1–3 years experience in customer support or success
• Strong communication skills in English
• Problem-solving and analytical skills
• Ability to work independently in a remote environment

✨ Nice to Have

• Experience in SaaS, mobile apps, or e-commerce
• Comfortable using digital support tools

🎁 Benefits & Perks

• 🏖️ Flexible freelance part-time contract
• 🌍 International remote-first environment
• 🚀 Innovative digital products used by millions
• ⏰ Flexible hours aligned with global time zones
• 💵 Competitive hourly compensation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1 week
2. 2Phone screen· 30 min
3. 3Interview· 1 hour