🛠 Tech Stack

💼 About This Role

You'll handle inbound phone inquiries for Givebutter's nonprofit fundraising platform, helping users troubleshoot issues and navigate features. Your core impact is ensuring every caller feels confident and supported, building trust through clear communication and real-time problem-solving. This role stands out for its fully remote setup with a supportive team and mission-driven work.

🎯 What You'll Do

• Respond to inbound user inquiries via phone promptly.
• Use screenshare tools to guide users through features.
• Troubleshoot issues and submit escalations as needed.
• Document user feedback and feature requests.

📋 Requirements

• 3+ years as a Phone Support Agent.
• 2+ years in technical or product-related support.
• Excellent verbal communication skills in English.
• Experience with help desk software like Intercom, Talkdesk.

✨ Nice to Have

• Remote work experience.
• Familiarity with nonprofit fundraising platforms.
• Experience with Notion or Slack.

🎁 Benefits & Perks

• 🌍 Remote Work from anywhere in the Philippines.
• 🏥 Health Insurance 100% covered for employees.
• 💰 Performance Bonuses after 3 months.
• 🏖️ 15 days PTO annually plus additional leave types.
• 🎁 Monthly Charitable Giving allowance.