Tech Stack

Description

You will support public entity clients and brokers with member issues, claims inquiries, and resolution. You'll manage enrollment, eligibility, and billing tasks, and serve as a key daily contact for benefit topics.

Requirements

• Minimum 2 years' experience in Health and Benefits
• Knowledge of a Benefits Administration system
• Exceptional organization and client service skills
• Excellent time management and communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint

Responsibilities

• Work directly with clients and consulting team to provide day-to-day service
• Maintain central document filing system and perform annual audits
• Update Benefit Point agency management system with plan changes and issue documentation
• Answer client questions on benefit coverage, plan structure, rates, claims, and billing
• Manage interactions with carriers for claim resolution and plan administration