Description

You will lead a team of Customer Success Managers to ensure enterprise customers adopt Samsara's IoT solutions and derive continuous business value. This role involves strategic planning, coaching team members, and fostering a dynamic team culture to drive successful customer outcomes.

Requirements

• 6+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles
• 3+ years in a people manager or leadership role preferred
• Bachelor's degree from a 4-year accredited institution
• Experience guiding enterprise customers through structured value realization process
• Strong leadership presence across in-person, video, and written communication

Responsibilities

• Ensure ongoing success and value realization for Samsara’s Scale Customers
• Define and build long-term strategies to drive value realization and risk management at scale
• Meet and exceed KPI targets for risk mitigation, value management, and business review
• Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal
• Directly support the CSM team with critical customer engagements and escalations