🛠 Tech Stack

💼 About This Role

You'll lead the entire technical delivery process for cloud-based contact center solutions using Zendesk and AWS. Your core impact is ensuring successful customer go-live by balancing technical expertise with client collaboration. This fully remote role offers the chance to foster innovation in customer service.

🎯 What You'll Do

• Lead design and configuration workshops for contact center solutions.
• Configure AWS services using CloudFormation, Amazon Connect, and Lex.
• Collaborate with cross-functional teams during development and testing.
• Conduct technical training and knowledge transfer for customers.

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting.
• 3+ years hands-on experience with complex cloud-based solutions.
• Proven experience implementing and supporting AWS environments.
• Strong programming skills with AWS Lambda and Python.

✨ Nice to Have

• Experience with Amazon Connect is essential.
• Experience integrating contact center solutions.
• Skilled in automating deployments.

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote option.
• ⚖️ Work-life balance focused culture.
• 🌱 Professional growth and development support.
• 🤝 Community initiatives via Social Impact team.
• 💰 Competitive salary and comprehensive benefits.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min