🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth. Your impact will directly influence predictable revenue and long-term growth. This highly visible role operates at the nexus of customer experience and operational execution.

🎯 What You'll Do

• Define and execute global renewals strategy to enhance retention and revenue.
• Build scalable renewal processes to increase efficiency and reduce churn.
• Lead and mentor a high-performing global renewals team.
• Own full renewal motion for annual and multi-year contracts.
• Drive automation and process improvement for operational effectiveness.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong operational excellence and analytical skills with process design ability.
• Proficiency in managing and forecasting large renewal portfolios accurately.

✨ Nice to Have

• Experience with technology improvements including automation and CRM tools.
• Background in SaaS or subscription-based business models.

🎁 Benefits & Perks

• 🕒 Flexible work schedule and remote work options.
• 📈 Professional development and career growth opportunities.
• 🤝 Collaborative work environment valuing diverse perspectives.
• 💰 Performance-based bonus and competitive salary.
• 🏥 Health insurance and wellness programs.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min