🛠 Tech Stack

💼 About This Role

You'll lead or support major incident management across IT infrastructure and applications, coordinating cross-functional teams for rapid service restoration. Your core impact involves driving resolution during critical outages while ensuring clear executive-level communication. This role offers high visibility in a global IT operations environment with exposure to enterprise-scale systems.

🎯 What You'll Do

• Lead management of major incidents and critical vulnerabilities
• Coordinate cross-functional teams for rapid service restoration
• Provide executive-level communication on incident status
• Perform root cause analysis and track corrective actions

📋 Requirements

• IT operations or service delivery experience
• ITIL knowledge and certification preferred
• Ability to lead under pressure during high-severity incidents
• Familiarity with cloud platforms (AWS, Azure, Oracle, GCP)

✨ Nice to Have

• Experience with enterprise middleware
• ITIL Foundation certification
• Vendor management experience

🎁 Benefits & Perks

• 💵 Competitive compensation aligned with experience
• 🌍 Global IT operations exposure
• ☁️ Cloud technologies experience
• 📈 Career growth in service management
• 🎓 Learning and certification support

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Behavioral Interview· 45 min