💼 About This Role

You'll join Veo as a front-line supporter for our AI sports camera technology, assisting global customers with product issues and ensuring high satisfaction via phone and email. You'll help teams worldwide get the most out of their recordings.

🎯 What You'll Do

• Respond to customer requests clearly and comprehensively
• Adhere to KPIs for low response time and high satisfaction
• Communicate feedback and issues via escalation flows
• Provide resolution efficiently via phone and email

📋 Requirements

• Fluency in 2+ of French, Italian, or German
• Fluent in written and spoken English
• Experience in customer-facing roles
• Experience with tech support or product support

✨ Nice to Have

• Interest in encouraging people and making them succeed
• Solution-oriented mindset and structured approach
• Familiarity with customer service tools

🎁 Benefits & Perks

• 🤝 Collaborative team
• 🚀 Growth opportunities
• 🌍 International environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A