💼 About This Role

You'll lead field-based technical support for a motorcycle dealership network, resolving complex diagnostic issues and conducting hands-on inspections. You'll act as a trusted advisor in high-stakes warranty and legal claim cases, driving service excellence. This role offers high autonomy and extensive travel across the US.

🎯 What You'll Do

• Provide advanced diagnostic support to dealerships in the field.
• Conduct hands-on inspections to evaluate technical concerns and root causes.
• Perform pre- and post-litigation inspections for warranty and lemon law claims.
• Coach dealership service teams on best practices and diagnostic procedures.

📋 Requirements

• High school diploma or equivalent required.
• 8+ years of experience in motorcycle diagnostics or OEM service operations.
• Valid driver's license and motorcycle license with clean record.
• Willingness to travel extensively (up to 90%).

✨ Nice to Have

• Technical education in motorcycle repair or diagnostics.
• Structured technical certification (e.g., technician-level).
• Recognition within certification programs.

🎁 Benefits & Perks

• 💰 Competitive salary $87,600–$135,700.
• 🎉 Annual bonus eligibility.
• 🏥 Health, dental, vision insurance.
• 🏖️ 401(k) retirement plan.
• 🎁 Employee discounts on products.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Phone Interview· 60 min
3. 3On-site / Virtual Interview· 2 hours