🛠 Tech Stack

💼 About This Role

You'll lead the technical delivery process for Zendesk Contact Center implementations, from initial discussions to successful go-live. Your expertise will guide clients in deploying cloud-based solutions that align with business goals. This role offers the opportunity to work remotely while collaborating with diverse teams.

🎯 What You'll Do

• Serve as SME for Zendesk Contact Center solutions.
• Lead design workshops and produce Technical Design Documents.
• Configure services using Amazon Connect, CloudFormation, Amazon Lex.
• Conduct technical training and knowledge transfer sessions.

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Strong programming skills in AWS Lambda and Python.

✨ Nice to Have

• Experience integrating contact center solutions.
• Skilled in automating deployments and improving operational efficiency.

🎁 Benefits & Perks

• 🏠 Flexible remote work
• ⚖️ Work-life balance culture
• 🌍 Community initiatives
• 🤝 Diversity and inclusion
• 📈 Professional growth support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min