💼 About This Role

You'll manage and develop team leaders while driving stable operational execution and continuous frontline improvement. Your core impact will be moving beyond issue handling to improve operational effectiveness across teams. This role offers the opportunity to lead multiple teams and drive action-oriented problem solving.

🎯 What You'll Do

• Manage and coach L4 Team Leads/Supervisors
• Monitor daily operational performance and real-time service metrics
• Identify operational gaps and drive immediate improvements
• Coordinate with cross-functional stakeholders to resolve operational issues

📋 Requirements

• Experience as a customer service team leader or operations manager
• Experience managing supervisors or people managers
• Strong operational management and communication skills
• Ability to manage fast-paced operations with multiple priorities

✨ Nice to Have

• Basic English proficiency
• Willingness to work rotating shifts

🎁 Benefits & Perks

• 🏖️ Rocket Delivery employee discounts
• 💼 Health insurance
• 📚 Training and development opportunities
• 🌍 International exposure with a global company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Onsite (or Virtual Onsite) Interview· 2 hours
4. 4Offer· 1 week

🚩 Heads Up

• Role mentions both 'Customer Service Manager' and 'L5' but experience requirement is team leader level (potential mismatch)
• Willingness to work rotating shifts may impact work-life balance
• Basic English proficiency listed as plus but may actually be required in practice