Tech Stack

Description

You will handle complex property service requests from residents, manage vendor coordination, and act as the final escalation point before team leads. You'll work a schedule of 11 AM to 8 PM on Monday, Tuesday, Wednesday, Saturday, and Sunday, ensuring timely service delivery and customer satisfaction.

Requirements

• High school diploma required
• 4+ years of customer service experience preferred
• Preferred experience as CSR III
• Basic troubleshooting knowledge and ability to articulate
• Proficiency in Microsoft Word, Excel, and Outlook

Responsibilities

• Develop and maintain positive client relations for superior satisfaction
• Receive and handle customer calls and email requests for services
• Manage scheduling and completion of complex project-type services
• Act as final escalation point for unresolved service disputes
• Assist in training team members and provide constructive feedback