🛠 Tech Stack

💼 About This Role

You'll lead the Enterprise IT team in resolving frontline platform issues, providing technical support, and improving processes. Your impact will be driving productivity and quality through automation and team development. This role offers hands-on management of a support team in a growing logistics tech company.

🎯 What You'll Do

• Manage daily operations and evaluate team performance.
• Develop and automate workflows to improve user experience.
• Monitor KPIs, analyze reports, and implement improvements.
• Collaborate with Product & Development teams on support structure.
• Train team on processes, regulations, and product updates.

📋 Requirements

• Bachelor's degree in Computer Science or related field.
• 6+ years of platform support or related technical experience.
• 2+ years of management or project leadership experience.
• Experience in multi-faceted enterprise SaaS solution preferred.

✨ Nice to Have

• Knowledge of programming languages like SQL, Java, or HTML.
• Experience with incident management processes.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision, life, disability coverage.
• 💰 Matching 401(k) program.
• 🌴 Paid vacation, holidays, wellness days.
• 👶 100% paid parental leave.
• 🏋️ Onsite gym and free parking.