💼 About This Role

You'll handle high-volume support tickets with speed and precision for an AI dictation platform that's redefining human-computer interaction. Your core impact is keeping the queue flowing and ensuring every customer feels heard. This role offers a chance to build world-class support processes from the ground up at a rapidly growing startup.

🎯 What You'll Do

• Tackle incoming support tickets with speed and accuracy.
• Escalate issues with crisp documentation.
• Keep the queue flowing with no backlog.
• Refine workflows using shortcuts and templates.

📋 Requirements

• 1-2 years in customer-facing roles.
• Experience with ticketing systems (Zendesk, Intercom, etc.) is a bonus.
• Ability to thrive in high-volume, fast-paced environments.

✨ Nice to Have

• Familiarity with support tools like Zendesk or Intercom.
• Curiosity about AI and voice technology.

🎁 Benefits & Perks

• 🚀 High-growth environment with room for impact.
• 🧠 Learn from top-tier AI researchers and engineers.
• 🌍 International and multicultural team.
• 🏋️ Active fitness and social culture.
• 💰 Salary $50K-$80K plus equity (not specified).

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min

🚩 Heads Up

• Requirements mismatch: only 1-2 years experience but 'adrenaline-fueled' tone may imply high pressure.
• Role is support but titled 'Engineer' which may mislead.