💼 About This Role

You'll triage support tickets, assess issues, and collaborate with a team to provide timely solutions. You'll shape our internal Knowledge Base and gain hands-on experience in a fast-paced tech environment. This role offers growth in customer support and technical troubleshooting.

🎯 What You'll Do

• Identify priority and route work tickets via web-based ticketing system, phone, or live chat.
• Learn and write product documentation/FAQ/support materials.
• Replicate, describe, and prioritize simple bugs and product issues.
• Escalate and work with Engineering on complex customer issues.

📋 Requirements

• 0-2 years in a technical support role.
• Ability to identify and describe issues.
• Great prioritization and multitasking skills.
• Associates Degree or higher in tech related field.

✨ Nice to Have

• Software testing experience
• Video production and editing experience
• BS in Computer Science or MIS

🚩 Heads Up

• Lists 'ability to take on other duties to help drive vision' which may imply scope creep